F.A.Q.s

Renting

What is rent·a·swag?

rent·a·swag was an idea that came to me after I noticed the amount of outfits that only get worn once or twice for a special occasion and then either left in the wardrobe (some even unworn) or popped onto the ‘charity shop’ pile. Like a lot of people, I found myself spending a fortune on outfits for events and special occasions and rapidly running out of wardrobe space for those clothes. rent·a·swag hopes to provide a cheaper, and more environmentally friendly, option for people who want to be able to wear different beautiful outfits for various events.

Our fashion consumption is causing a waste problem in the UK and other countries. You can read more about the effects of “fast fashion” here: https://publications.parliament.uk/pa/cm201719/cmselect/cmenvaud/1952/report-files/195207.htm

“Our desire for fast fashion, fuelled by advertising, social media and a supply of cheap garments, means we are disposing of over a million tonnes of clothes every year in the UK. Under the UN Sustainable Development Goals, the UK is committed to ‘to ensure sustainable consumption and production’. We need to reduce the environmental footprint of the UK’s textile production and consumption. To do that, we need to reduce textile waste, improve resource efficiency and reduce the carbon emissions and water footprint of the clothes we buy. We need to simply buy less, mend, rent and share more.” - www.parliament.uk, 19 Feb 2019

rent·a·swag is the dress hire destination, for all of life's special occasions. Here, you can hire designer dresses at a fraction of their original retail price and help to reduce the environmental footprint.

We will deliver the dress to you, at your home, at your office, wherever you want and all you have to do is have fun in it and send it back to us when you're done. You won't even have to worry about the dry cleaning, as we will have that covered!

Does rent·a·swag have a physical shop?

I do have a private little garden studio based in Bromley, Kent/South East London. If you would like to pop in for a chat, or would like to see and try on some of the dresses IRL - please feel free to get in touch via my contact form to pre-book a studio appointment.

Can I come and collect the dress myself?

You are more than welcome to! If you would like to collect and drop off the dress yourself to me directly, I will be able to refund you £20 upon return of the dress.

You can check the availability of the dress on the website, and then just need to get in touch with me so that we can coordinate times for you to come when I am at the studio.

Is there a Try On option?

Yes, you can borrow a maximum of 2 dresses at one time. Please see our Try On page for more details about this service.

Try On option: ordering up to 2 dresses to be delivered up to 3 weeks before your event. There is a £30 non refundable Try On fee per order. Return all unworn dresses with their tags intact, in the same packaging with the returns label provided. All Try On garments are a 2 night hire so MUST be returned on the 3rd day of you having the dress(es). Allowances will be made for UK public holidays. If you decide you do not want any of the dresses, there are no additional fees to pay or commitments.

How long can I borrow a dress for?

On the website, you are able to check availability for each dress and select the option to hire the dress for 4 nights and/or you can select the Try On service at least 3 weeks prior to the date you want to hire the dress for.

When does my rental period begin and end?

Your rental period starts on the day your order is delivered, for example, if your dress is delivered on a Monday for a 4 night rental, that is your start date and you would need to return the order in its packaging with returns label to your local Post Office on Friday before 5pm (4 nights later).

Do you deliver on Weekends?

Our standard delivery is Mon-Fri but yes if the delivery is urgent then we can deliver to you on Saturday. There is a £5.00 extra charge for this service which will be taken at time of booking. Unfortunately, we are currently unable to deliver on Sundays.

Will my dress(es) have been washed before they arrive?

Yes! Any garments posted would have been washed, dried and steam cleaned by myself on private property. If you have any questions regarding laundry products used or any aspects of the cleaning of the dresses, please just get in touch.

How is the hire cost calculated?

Each dress has been individually sourced, washed and prepped by myself. In some cases, particularly as it is a vintage or preloved piece, there may be signs of wear that requires me to fix to a rentable standard which is sympathetic to its era. In addition to this, the hire cost covers postage, packaging, laundry (which I do myself), admin and potential small fixes.

How do I rent a dress from rent·a·swag?

Shopping at rent·a·swag is easy: You can browse directly via my website.
Once you have found an item, choose the date you would like to receive your dress, and click on the 'ADD TO BAG' button next to each item. You can then continue shopping or go to the basket in the top right hand corner to complete your order.
At checkout, you can review and amend your order details and add some optional extras. I will then be in touch to confirm everything for you!
HOW IT WORKS

  1. RENT Simply peruse our virtual rails, with an option to add up to 2 items to ‘Try On’ if you would like to use this service (delivery date has to be at least 3 weeks prior to your event date), or choose your desired outfit. Check availability. Schedule a delivery date, and your dress will be delivered to you via Royal Mail Special Delivery (guaranteed by 1pm). Book and pay. If your return date happens to fall on a Sunday or Bank Holiday, don’t worry - simply return it the next working day.
  2. SWAG Receive your dress. Enjoy wearing it!
  3. RETURN Simply pop any worn/unworn dresses into the same reusable packaging, along with hangers and dress bags and attach the pre-paid label and drop it into your local Post Office. Please do not wash or spot clean any of the dresses, even if you have worn them: we’ll take care of the dry cleaning :)
  4. REPEAT Yep, simple as that - please do keep us in mind when you next need a nice frock!

Your dress hire starts on the booked delivery date. We count the 4 nights from the day you receive your dress. Even if your dress arrives with you early we still count day 1 from the date your dress was due to arrive from.

What happens if my return date falls on a Sunday or Public Holiday?

Don’t worry! We do not count Sundays and Bank Holidays for the return date so simply return it the next working day.

How will I know if you have received my order?

After you place your order, you will receive an initial automatic email from us acknowledging that your order has been received. This is to acknowledge that your order has been received and is confirmation that your purchase has been made. Payment is taken at the time of booking via the PayPal website, using your credit/debit card or your PayPal account.

How do I take my own measurements?

Please see our guide on How to Take Your Own Measurements.

What if I accidentally damage or stain the dress?

Obviously we ask that you take care of your dress as if you borrowed it from a friend, but we understand that some wear and tear may be inevitable and beyond your control. If you damage the dress the first thing you should do is to inform us by contacting us as soon as possible. We reserve the right to handle each incident on a per case basis. Any damage will be looked into before informing you of any required next steps or payments.

If you have any questions or would like more information, please contact us.

My rental period ends on a Sunday or Bank Holiday. What should I do?

We ignore Sundays or holidays when the Post Office is closed - so don't worry, just drop your order in its packaging with returns label into your local Post Office the next working day. Your package will be delivered to us the following business day and we will confirm everything by email.

Who is responsible for the dry cleaning?

Me! You just need to have fun in one of our lovely dresses and return it to us. Please do not attempt to mend or clean the dress yourself.

Are the dresses in good condition?

All rent·a·swag dresses are either preloved or are vintage. They will have been cleaned and stored carefully before sending out. As with all preloved and vintage wear, they will each have a history and have been loved. So small signs of wear may be evident, and any major flaws will be mentioned.

Please also bear in mind the dresses have been previously hired (unless you are lucky enough to be the first to wear it!) and some, which have hundreds of sequins, may have a few missing/ loose threads etc. We won’t send anything we don’t think is ‘good’ condition.

What if an item is unavailable?

All items are subject to availability; you can see whether a dress is available when selecting from the website to order.


Payment

How do I cancel my order?

If you wish to cancel your order please let us know as soon as you can by contacting us and we will be happy to take care of it for you.

If you have not yet received your dress(es), we will happily issue you a full refund back onto your payment card up to 2 weeks before your booked date.

Within the 2 weeks before your booked date, we will happily issue you a full refund minus a £10 cancellation fee per dress.

If the dress(es) have already been dispatched, you will have received an email from us. We will be able to offer a partial refund; cost of hire, minus a £10 cancellation fee per dress and minus postage costs.

Once you have removed the tags from the dress(es), then these will not be eligible for a refund and you will be expected to pay for the full hire costs.

If you are unclear on any of these terms or have any questions please get in touch by contacting us.

What payment methods does rent·a·swag accept?

We accept Visa, Master Card, Discover, Maestro, Amex, Union Pay and Diners credit/debit cards. We also accept Paypal.

When will I receive my refund?

After we have received your dress(es) back and refund request, we will process the refund and notify you via email.

The refund will be in the same form of payment that you originally used. Refunds will be dealt with within 7 business days of us receiving your return.

Please note card refunds may take up to 14 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Your refund outcome will depend on these aspects: Items that are not in the original condition they were sent to you.


Returns

How do I return my dress(es)?
  1. Simply pack the items in their original packaging, i.e. dress bag, hanger and packaging it arrived in, and stick the rent·a·swag return address label provided inside the package. There is a charge of £5 per missing hanger or dress bag.
  2. Drop your box at the local Post Office. No additional fees or postage will be needed. Please ensure you keep your receipt safe as this is your proof of postage and has the tracking number. If an item doesn't arrive back with us and you cannot prove you sent it, we will charge you for the loss of the item.
  3. All packages are on a 'Next Day' service so we will receive the parcel back the following day before 1pm and will email you to confirm receipt / Take the next steps / Process the refund etc.
I’ve received my dress for the date I booked it for, but I’ve changed my mind

If the dress(es) have already been dispatched, you will have received an email from us. We will be able to offer a partial refund; cost of hire, minus a £10 cancellation fee per dress and minus postage costs.

What if I miss my return date/time?

Please inform us as soon as this happens to avoid being charged late fees unnecessarily.

Should an item not be returned within the predetermined date, we reserve the right to invoice you accordingly.

You will be charged late fees to the value of the stated rental fee of the dress depending how late you return it, since you are preventing someone else from looking fabulous at their event. For example, if you keep a dress 4 nights longer and this dress is £49.00 for 4 nights, you will be charged an additional £49.00.

Do I need to return the hanger(s) and dress bag(s)?

Each dress delivery will come with a hanger and dress bag; please return these at the end of your hire period along with your dress(es) in the original packaging. This is so that everything can be reused again :) There is a charge of £5 per missing hanger or dress bag.