For Try On service:
The Try On service fee of £12 is non-refundable. Delivery time for products you have selected to borrow may vary based upon (a) inventory availability, (b) your delivery address, (c) when you place an order, and (d) other circumstances impacting delivery. Postage services are provided by Royal Mail Tracked 48
You will receive a £10 discount code included in your Try On dispatch email (single use for any dress on website, valid for 12 months from date you receive the dispatch email).
The Try On service only delivers Mon-Fri inclusive. We do not currently deliver on Saturday for Try On dresses. You must send the dress(es) back by the end of the next working day of when you have received the dress(es) i.e. Try On package gets to you Monday (whatever time), then you must post the dress back by 5pm (or whenever last Royal Mail collection is where you are) the next day, Tuesday. Use the prepaid postage label, and return in all original packaging with the dress bag/s it came with.
Once you have removed the tags from the dress(es), then you will be expected to pay for the full hire costs (i.e. equivalent to its 4 night rental fee) for that dress. If a product is returned in a damaged or dirty condition that exceeds normal wear and tear, as determined by rent·a·swag in its sole discretion, you agree that rent·a·swag may invoice you for the full cost of replacing such product as well as charge you the full amount of any lost earnings or incurred costs resulting from the damage. The product replacement fee will vary depending on the specifics of each dress and its amount is to the full discretion of rent·a·swag.
Under no circumstances are customers to attempt to clean any products themselves (i.e. dresses, bags, etc) by any means (dry cleaned or otherwise). If done so, rent·a·swag reserves the right to invoice for part or full replacement value of the items and charge you the full amount of any potential lost earnings or incurred costs regardless of whether any damage has been caused.
Any discounts, vouchers or offers made available on the site or through third party channels which are redeemable on the rent·a·swag site are subject to change without notice. It is hereby confirmed that only one may be used at a time; this also will be subject to change at rent·a·swag’s discretion
When you borrow a dress you will be required to provide rent·a·swag with accurate, complete and current credit/debit card information for a valid credit/debit card that you are authorized to use. By signing up for the Service, you authorize rent·a·swag or its agent to bill your credit/debit card the applicable fees, per-item or borrowing fees, shipping charges, any and all applicable taxes, and any other charges you may incur in connection with your use of the Service. The applicable fees will be charged to your credit/debit card on the date your purchase is made. If your dress is not returned on the due return date agreed when the purchase was made, rent·a·swag will invoice you for each overdue day, at the rate set for that dress as stated on the site, until a return shipment has been booked by the customer and rent·a·swag are notified by the courier company.
If rent·a·swag does not receive payment from your credit/debit card provider or if your credit/debit card expires or is rejected, you agree to pay all amounts due upon demand. rent·a·swag reserves the right to take all steps necessary to collect amounts due from you, including but not limited to using third party collection agencies. rent·a·swag reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment.
You are solely responsible for any and all fees charged to your credit/debit card by the issuer, bank, or financial institution including, but not limited to, overdraft, insufficient funds, and over the credit limit fees. You agree to notify us about any billing problems or discrepancies within 90 days after they first appear on your account statement. If you do not bring them to our attention within 90 days, you agree that you waive your right to dispute such problems or discrepancies.
We may modify the price, content, or nature of the Service at any time. We may provide notice of any such changes by email, notice to you upon log-in, or by publishing them on the Site.
You may return a rented product and obtain a refund. Please just pop us an email to let us know then post the unworn dresses back using the original packaging, and return with the tags intact, dress bag and hanger. After we have received your dress / dresses back with their tags intact we will process the refund and notify you via email.
The refund will be in the same form of payment that you originally used. Refunds will be dealt with within 7 business days of us receiving your return.
Please note card refunds may take up to 14 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Your refund outcome will depend on whether the items are in the original condition in which they were sent to you. rent·a·swag reserves the right to process a refund within 14 days of a request for a refund unless the order is being disputed.
All garment tags MUST remain intact. If you fail to fulfill agreed upon terms, your credit/debit card will be charged for the full, non-discounted fees and charges for the entire period you booked the dress for.
If you wish to cancel your order BEFORE it is delivered, please let us know as soon as you can by contacting rent·a·swag and we will be happy to take care of it for you.
If you have not yet received and tried on your dresses, we will happily issue you a full refund up to 2 weeks before your booking date - this will be refunded back on to your credit/debit card. rent·a·swag reserves the right to process a refund within 14 days of a request for a refund unless the order is being disputed.
Within the 2 weeks before your booked date, we will happily issue you a full refund minus a £10 cancellation fee per dress.
If the dress(es) have already been dispatched, you will have received an email from us. We will be able to offer a partial refund; cost of hire, minus a £10 cancellation fee per dress and minus postage costs.
Once you have removed the tags from the dress(es), then these will not be eligible for a refund and you will be expected to pay for the full hire costs.
If you are unclear on any of these terms or have any questions please get in touch
For Try On service cancellations and refunds:
Unfortunately, the Try On service fee of £12 is non-refundable; however if you wish to cancel your order before it is delivered, please let us know as soon as you can by contacting rent·a·swag so that I can refrain from posting the dress / dresses out.
Once you have removed the tags from the dress(es), then you will be expected to pay for the full hire costs (i.e. equivalent to its 4 night rental fee) for that dress. Dresses are to be returned in the condition they were sent in; any damages to the dress(es) upon return may incur a charge to you, subject to the discretion of rent·a·swag.
Up to a maximum of 2 dresses at a time can be ordered and sent to you. This is due to packaging sizes and the rule can be waived in certain circumstances under the full discretion of rent·a·swag
All rentals are for 4 nights. If you require a longer hire, please get in touch in the first instance before booking to enquire.
The website is live and does not allow you to place an order for dresses which may not be available on your event date.
Postage to UK mainland only.
For Try On service, up to a maximum of 2 dresses at a time can be ordered and sent to you.
Payment for all orders must be made via PayPal on the payment page. We accept payment by most major credit or debit cards.
We ("rent·a·swag", "we", "our", "us") respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
rent·a·swag collects personal information in several ways when you place an order. By ordering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address and shipping address so that we can process and fulfill your order.
Sometimes we may ask for your permission to pass your telephone number to our courier for delivery updates to be sent to you via sms.
WHAT ABOUT COOKIES?
There are four types of cookies:
Website functionality cookies These cookies enable you to browse the website and use our features such as shopping baskets and wish lists
Website analytics cookies We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
rent·a·swag may use your personal information for the processing of orders and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section).
We collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
For marketing purposes; we may also telephone or email you to discuss account details or for market or service research. In addition, we may include leaflets or brochures for complementary products or services from third parties with our statements and parcels.
MARKETING OPT-IN AND OPT-OUT PROVISION
When you ordering, you will be given the option to opt-out of subscribing to our regular update service which will send you:
Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the email or contact rent·a·swag by email
HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION rent·a·swag MAINTAINS
If for any reason you are concerned that the personal information held by rent·a·swag is not correct, please contact us and we will amend your personal details.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
We are free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us (each, a "Submission"), including, without limitation, responses to questionnaires or through postings on message boards on the Site without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Site and the Service. Furthermore, by posting any Submission on the Site, submitting information to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, fully paid, royalty-free, irrevocable, sublicensable, worldwide license and right to display, use, perform, reproduce, modify, distribute and create derivative works of the Submission or information submitted in any media, software, or technology of any kind now existing or developed in the future. By posting or providing a Submission or information, you represent and warrant that public posting and use of your Submission or information by rent·a·swag will not infringe on or violate the rights of any third party.
Be advised that we do not accept unsolicited materials or ideas for use or publication, and are not responsible for the similarity of any of our content to materials or ideas transmitted to us. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against us and our affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent.
You will not use the Site or Service to: (a) upload, post, email, or otherwise transmit any Submission that contains personally identifying information (such as actual names, phone numbers, mailing addresses, email addresses and URL), unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) harm minors in any way; (c) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; (d) upload, post, email, or otherwise transmit any Submission that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); (e) upload, post, email or otherwise transmit any Submission that infringes any patent, trademark, trade secret, copyright or other proprietary right of any party; (f) upload, post, email, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other forms of solicitation; (g) upload, post, email, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (h) interfere with or disrupt the Site or servers or networks connected to the Site, or disobey any requirements, procedures, policies or regulations of networks connected to the Site; (i) intentionally or unintentionally violate any applicable local, state, national or international law or regulation; (j) "stalk" or otherwise harass another; (k) write comments that in any way refer to persons under 18 years of age; or (l) collect or store personal data about other users.
Unless otherwise specified, the content on the Site is for your personal and non-commercial use; rent·a·swag grants you a limited license to access the Site solely for that purpose. You may not download (other than through page caching necessary for personal use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, offer for sale, or use in any other way the Service, or any information contained on, or obtained from, the Site without the express written consent of rent·a·swag. Any and all unauthorized uses of the Site or the contents therein will terminate the limited license granted to you. Without our express written consent, you may not (a) use any automated means to access the Site or collect any information from the Site (including without limitation robots, spiders or scripts), or (b) frame the Site, place pop-up windows over its pages, or otherwise affect the display of its pages. This means, among other activities, that you agree not to engage in the practices of "screen scraping," "database scraping," or any other activity with the purpose of obtaining lists of users or other information.
The Service (including the products provided under the Service or purchased through the Site), and the Site and its contents, are provided "as is"; rent·a·swag makes no representations or warranties of any kind with respect to the Service, gift cards, products provided with or sold by the Service, the Site, or any contents therein. rent·a·swag assumes no liability or responsibility for any errors or omissions in providing the Service or in the content of the Site, any failures, delays, or interruptions in the shipment of products, delivery of any content contained on the Site, any losses or damages arising from the use of the content provided on the Site, goods or services provided by rent·a·swag, or any conduct by users of the Site. rent·a·swag reserves the right to refuse to ship products in its sole discretion. rent·a·swag EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES RELATING TO THE SERVICE, THE PRODUCTS, AND THE SITE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, AUTHENTICITY, TITLE, AND NON-INFRINGEMENT. In addition, rent·a·swag does not represent or warrant that the information on or accessible via the Site or through the Service is complete or current.
All rent·a·swag graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of rent·a·swag. Any trademarks not owned by rent·a·swag that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by rent·a·swag. All content and compilation thereof on the Site, including, but not limited to, text, graphics, logos, designs, photographs, button icons, images, data compilations, and software, is the property of rent·a·swag, its licensors, or its product suppliers, and is protected by United Kingdom and international copyright laws. No material, including, but not limited to, the material listed above, should be reproduced or used without our express written permission.
We may provide, or third parties may provide, links to other Web sites or resources that are beyond our control. We make no representations as to the quality, suitability, functionality, or legality of any sites to which links may be provided, and you hereby waive any claim you might have against us, with respect to such sites. rent·a·swag is not responsible for the content on the internet or web pages that are contained outside the site.
Your correspondence or business dealings with, or participation in promotions of advertisers or partners found on or through the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser or partner. You agree that we are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers or partners on the Site.
You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights relating to the Content as herein described, including rent·a·swag Software and all HTML and other code contained in this Site, shall remain at all times vested in rent·a·swag and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by rent·a·swag and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
All applicable local, city, and state taxes are your responsibility. You agree to pay these taxes.
The TOS (as amended from time to time) constitutes the entire agreement between you and rent·a·swag regarding your use of this Site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and rent·a·swag in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the TOS, the TOS shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the TOS. You confirm that, in agreeing to accept the TOS, you have not relied on any representation save insofar as the same has expressly been made a representation in the TOS and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the TOS save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the TOS.
Effective 1st September 2021
Postal address: PO Box 1264, Bromley, Kent BR1 9DN